Terms & CONDITIONS

Appointment Confirmation, Cancellation/Missed Appointments, & Start Time​

Orderly Oasis, LLC will contact you before your scheduled organization session to confirm.  A deposit equal to 50% of the agreed upon hours is required to secure your time. Until the deposit is made, other clients may book your requested day and time slot without notice. Payment is due at the end of each work session.

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Cancellations received with less than 48 hours’ notice risk the loss of your deposit. Emergencies happen and will be taken on a case by case basis in terms of awarding future credit. Cancellations after 5 p.m. the day before or same day will be charged the full deposit. Appointments may not be rescheduled until such fee(s) are paid in full.

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We kindly asked that the client is ready to get started at the appointed time for each hands-on decluttering and organizing sessions begin at the scheduled time.  Client delays are counted against the appointed times.

 

Confidentiality​

The client recognizes that entering into this contract with Orderly Oasis, LLC means that Orderly Oasis, LLC may be in contact with personal items and information. Orderly Oasis, LLC agrees not to divulge any of this information and to maintain the highest standards of confidentiality and respect for the Client’s possessions and home.  

 

Acceptance of Services​

Orderly Oasis, LLC provides the Client with a quote for hourly services along with a link to these terms of service. We require a minimum of a two hour deposit for all new clients. Payment of the deposit indicates an acceptance of our pricing and terms of service. Post organizing price negotiations are not accepted.

 

Disruption of Services​

Orderly Oasis, LLC reserves the right to terminate the contract if the Client repeatedly cancels/changes appointments or engages in disruptive, threatening, or violent behavior. Disruptive is defined as hindering Orderly Oasis, LLC from carrying out their professional duties, and may include yelling, verbal abuse, and refusing reasonable requests. Threatening is defined as physical actions short of contact, general oral or written threats to people or property, and implicit threats. Violent is defined as physical assault directed at people or property.

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We reserve the right to issue refunds in the event of disruption of services. ​

 

​Fees & Payments​

Orderly Oasis, LLC will decide independently and communicate to the Client in advance the fees and expenses, and will charge fees and expenses which we deem reasonable, legitimate, and commensurate with our experience, the services we deliver, and the responsibility we accept. “One Hour” of work is defined as one staff hour by one organizer.  Fees and services are subject to change without notice.

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Orderly Oasis, LLC reserves the right to charge different rates for working in any conditions we deem dangerous or hazardous based on the situation. We charge more for outdoor or garage jobs, for example.

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We accept payment via cash, check, Venmo, and credit cards at this time. The use of a Credit card will include an additional 4% fee.

 

Follow-Up​

Orderly Oasis, LLC strives to achieve 100% customer satisfaction. We ask that you speak up immediately if something is not completed to your satisfaction so we can correct the situation. Our organizers welcome feedback and appreciate the chance to make it right.  Should the Client be dissatisfied with the service(s) provided, the Client agrees to submit a written statement of issues and, in good faith, allow the Orderly Oasis, LLC to make reasonable efforts to resolve the issue(s). Such statements must be mailed to the Company by registered mail and postmarked within two (2) days from the date of the service in question. Failure to do so within that time implies that the Client fully accepts the work.

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Safety and Personal Liability of the Client​

Orderly Oasis, LLC is fully insured via a General Liability policy. We ask that you remove any items BEFORE our session that may be breakable and/or may present a hazard to our employees.  We practice a safety first mindset and ask our organizers to take great care in your home for your safety,  the protection of your belonging and for their own safety. 

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Please remove any firearms from the area where we are working prior to our appointment. Our organizers will not handle any firearms or weapons of any kind. They are instructed to leave the home while these items are removed from any working area. 

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Please secure all pets while we are working. Orderly Oasis, LLC employees are frequently in and outside of the home while working. We are not responsible for your pets leaving the home while we are working.

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Children under the age of 18 should not be in the area where we are working and handling large and heavy items for their safety and the safety of our organizers. 

 

Other Service Providers

If other service providers will be involved, Orderly Oasis, LLC takes no responsibility – and the Client agrees to hold Orderly Oasis, LLC harmless – for their actions or performance.

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Photo Release​

Client may be asked to release all rights to before and after photos, to be used in Orderly Oasis, LLC publications, including but not limited to the website and pamphlets.  Client agrees that photos may also be used provided that Client’s name is not linked to the photos in any way.  We take before and after photos. If you do not wish for us to use your photos, please let us know prior to the start of agreed services.

 

Process Ownership

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Regarding the purging, sorting, and organizing of items, the Client maintains process ownership.  Orderly Oasis, LLC recognizes items as the sole property of the Client, and though efforts will be made to help purge when needed, it is hereby stated that the final decision on such matters belongs to the Client.  This is hands-on organizing and will not remove items for discarding and donating without your permission.

 

Project Outcomes​

Project outcomes depend on the Client's willingness to purge and donate when needed, and to properly organize and maintain items.  Long-term maintenance of organization hinges on the Client's commitment to maintaining the order, and quantity of items in the space. We offer maintenance programs.

 

Refunds​

All sales are final. There are no refunds for services/hours completed or post completion negotiation.

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Orderly Oasis, LLC reserves the right to refund any remaining, unused hours from prepaid packages (based on the calculations stated above) and terminate the contract, if the client repeatedly cancels and creates a disruption of services. This is at the sole discretion of Orderly Oasis, LLC.

 

Supplies & Shopping Assistance​

Orderly Oasis, LLC will either make suggestions about what supplies should be purchased and the Client will do the shopping OR per the Client’s request, Orderly Oasis, LLC will shop and purchase the supplies, making certain they are delivered to Client's location.

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Clients are responsible to pay for all agreed-upon supplies (file folders, labels, labeling tape, storage containers, shelving, etc.) necessary for the completion of the project and the fee for shopping and returns. The standard hourly rate will apply for all shopping and returns. Receipts for funds spent on Client's behalf will be presented as soon as possible and payment remitted by the Client within 3 days of receipt.

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Gift Certificate Policy

Gift certificates are non-refundable. The original gift certificate must be submitted at the beginning of the scheduled appointment for service(s) to be rendered. The Company is not responsible for lost or stolen certificates.

 

Travel Time​

30 minutes of travel time is complimentary. Any additional travel time is billed at the discretion of Orderly Oasis, LLC at $0.60/mile. Travel time costs will be provided in advance. ​ Travel fees may be waived at the sole discretion of Orderly Oasis, LLC.

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